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Enabling Debug in the Support File

Enabling Debug in the Support File

Owned by Rafal Szczypek
Sept 19, 2018

Procedure on how to enable debug in the Support File

Step-by-step guide

Retrievers should be restarted after turning on the debug mode . Only in this case we can have an additional information in the Support File. Turn on the Debug Mode ON. Restart target retrievers. Wait until problem appear again. Create Support File. Turn the Debug Mode Off.

  1. Login to the server with ssh (as "sos")
  2. Switch to root with "su -"
  3. # cd /opt/sarch/common/etc
  4. # cp logger_mretr.conf logger_mretr.conf.original
  5. # vi logger_mretr.conf
  6. Edit first 3 lines to become:

    log4j.rootCategory=DEBUG,cam_mretr

    #log4j.category.cam_mretr=ERROR

    log4j.category.cam_mretr=DEBUG

  7. Let system run for 15 minutes
  8. # cp logger_mretr.conf logger_mretr.conf.debug
  9. # cp logger_mretr.conf.original logger_mretr.conf
  10. Collect Support File